ISF Security courses reflect the knowledge and experience gained from over 8 years of successful contact center training. Each of ISF Company instructors is an industry expert, with a working knowledge of contact center educational best practices that make a lasting impact on students.

Our courses and workshops cover topics in every contact center role, so you can overcome obstacles at any level. From agents to directors, and specialized positions such as quality assurance and ISF, ISF courses are geared toward building real-world skills that make an impact on your bottom line.

With flexible course delivery methods to choose from, you won’t have to compromise to get the training your team deserves.

Our content focuses on today’s most pressing topics such as process improvement, increasing employee engagement, improving service levels, optimizing operations, and raising the overall value of the organization